Your privacy is our responsibility at cv66
Every piece of your personal information on the cv66 platform is kept secure through SSL encryption and strict security protocols — because your trust is our greatest asset.
1. Introduction & Scope
cv66 (referred to herein as "we", "our", or "the platform") operates a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect the personal information of individuals ("users") who visit or use our website cv66.wiki.
This Policy applies to all services, products, and digital platforms of cv66. By using our platform, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please stop using our services.
Our platform is intended for individuals aged 21 and above only. We do not knowingly collect any information from minors. If we have reason to believe that a minor has provided information, we will take immediate steps to delete that information.
This Privacy Policy may be updated from time to time. We will post a notice on the platform for any significant changes. You are advised to review this Policy regularly.
2. Information We Collect
cv66 may collect user information in various ways. This information falls into two categories — information provided directly by you, and information collected automatically.
2.1 Directly Provided Information
When you create or use an account on our platform, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Username and password (in encrypted form)
- Payment-related information (for transaction verification — complete financial details are not stored with us)
- Information provided when contacting customer support
- Documents submitted for identity verification
2.2 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically:
- Internet Protocol (IP) address
- Browser type and version
- Device type (mobile, desktop, etc.)
- Date, time, and duration of visit
- Pages and features used
- Information obtained from cookies and similar tracking technologies
3. Purpose of Data Use
cv66 uses your personal information only for specific, legitimate, and transparent purposes.
Account Management
Information is used to create, verify, and securely manage your account. Confirming identity is the foundation of our security.
Transaction Processing
Payment information is used to securely process deposits and withdrawals via bKash, Nagad, and Rocket, and to prevent fraud.
Customer Support
Information is used to resolve your issues through 24/7 live chat and email support, and to improve service quality.
Security & Fraud Prevention
User behavior data is monitored to prevent unauthorized access, suspicious activity, and money laundering.
Service Improvement
Analytical data is used to improve platform functionality, the gaming experience, and overall usability.
Legal Obligations
Certain information may be retained and provided to comply with applicable laws and regulations, and to meet the requirements of regulatory authorities.
4. Cookies & Tracking Technologies
cv66 uses cookies and similar tracking technologies to provide a smooth and personalized experience. Cookies are small text files stored on your device that are used to recognize you on return visits.
Types of Cookies We Use
- Essential Cookies: Required for login sessions, security, and core platform functionality — the platform cannot work properly without these.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytical Cookies: Help review platform usage and improve service quality.
You can control or delete cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.
5. Data Sharing with Third Parties
cv66 never sells your personal information or rents it to third parties for commercial purposes. However, we may share information with trusted partners in certain circumstances:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), and technology service providers are bound by data processing agreements with us. They may only use information for specified purposes.
5.2 Legal Requirements
We may be required to disclose information in compliance with applicable law, based on a court order, legal process, or a lawful request from a government authority.
5.3 Business Transfers
If cv66 ever goes through a merger, acquisition, or asset sale, user information may be transferred. In such a case, we will provide notice in advance.
Before sharing data with third parties, we ensure that they also adhere to equivalent privacy and security standards.
6. Data Security Measures
Keeping your information secure is cv66's highest priority. We protect your personal information by following the highest industry security standards.
Technical Security Measures
- SSL/TLS Encryption: All data transmitted through our website and app is secured using advanced encryption technology.
- Secure Password Storage: Your password is never stored in plain text — strong hashing algorithms are always used.
- Firewalls & Intrusion Detection: Advanced security technology is used to detect and block suspicious activity.
- Regular Security Audits: Regular security audits are conducted to identify vulnerabilities and ensure protection against the latest threats.
- Access Controls: Only authorized personnel can access personal information, and only to the extent required.
You also have a role in protecting your data. Keep your account password confidential, be cautious when using public Wi-Fi, and notify us immediately if you notice any suspicious activity.
7. Data Retention
cv66 retains your personal information only for as long as it is needed for the original purpose or as required to fulfill legal obligations.
General Retention Policy
- All account information is retained for as long as the account remains active.
- Even after account closure, certain information may be retained for a specified period in accordance with legal requirements.
- Transaction records are retained in compliance with financial regulations.
- Customer support communication records are retained for as long as necessary.
Once the defined retention period has ended, or if there is a need to delete information at your request, we will take steps to securely delete or anonymize that information.
8. Your Rights & Choices
cv66 believes you should have control over your own information. You have the following rights:
8.1 Right to Access
You can request a copy of your personal information held by us at any time. We will respond to your request within a reasonable timeframe.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances, you can request the deletion of your personal information. However, it is our obligation to retain certain information for a specified period due to legal requirements.
8.4 Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly in the case of marketing communications.
To exercise these rights, email us at [email protected]. Our team is fully capable of processing your request in Bengali.
9. Third-Party Services & Limitations
The cv66 platform is connected to various third-party services, such as game providers and payment processors. These third parties have their own privacy policies that apply to their platforms.
Our Privacy Policy applies only to cv66's own data collection and use. For your activity on the platforms of other game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt — their respective policies will apply.
For payment services — bKash, Nagad, and Rocket — your transaction information is managed directly by these platforms and is subject to their own privacy policies. We do not store complete payment details.
10. Protection of Minors
cv66 is a platform strictly for adults. Only individuals aged 21 or above may use this platform.
We do not knowingly collect or use personal information from anyone under the age of 21. Age is verified at the time of account creation. If we have evidence that a minor has created an account, that account and all associated information will be immediately closed and deleted.
If a parent or guardian believes their child is using our platform, please contact us at [email protected].
11. Policy Changes & Updates
cv66 may change or update this Privacy Policy from time to time. We will provide notice through the platform before any changes take effect.
For significant changes, you may be notified directly by email. We recommend that you review this Policy regularly to stay informed about the latest information.
Continued use of the platform after a policy change will be taken as your agreement to the revised policy.
12. Contact Us
Our team is always ready to help with any privacy-related questions or concerns.
cv66 Privacy Support Team
For any requests, complaints, or questions regarding your personal information, contact us through any of the channels below. Our support team provides assistance in both Bengali and English.